Marketing Tips- 6 Reasons Why Disney is a Great Company (Part 1 of 3)

I spent the last two days with my Elite Experience Mastermind Group at Walt Disney World.  We spent a day and a half masterminding and a half day taking a “behind-the-scenes” tour of Disney.

We held this meeting at Disney for this specific reason – to learn how one of the world’s greatest companies creates exceptional experiences for its guests.  While we learned (and relearned) many of the things that makes Disney great, I thought I would share the six that clearly stood out.

1) Ask for feedback (and capture contact info)
Within minutes of boarding the Disney Institute bus, all of us were asked if we would agree to fill out a short survey regarding our tour.  They did not give us the survey, but instead asked for our contact information to email it to us after our return home.

Two important notes – the interest and mechanism to get our feedback (and contact information) and second the baby-step to get our agreement to do it.  Rather than overwhelm us during the tour, Disney smartly got us to agree first and captured our email info for follow-up.

Surveys are a very smart way to collect information and marketing insights from your customers.  I love using surveys to capture open-ended comments about how my products and services help them.  I then use the exact words they share when writing copy for my business.

2) Create and share your story
Within minutes of meeting our mastermind group, our hostess Maggie told us her story and how she came to work at Disney.  This is a very smart strategy top marketers and speakers use every time they speak, present or engage with a customer.

People like to do business with people they know, like and trust.  Part of this relationship-building process is to let people know how you arrived to where you are today and why you are in a position to help them.

Story-telling is one of the most effective ways to connect with other people and carefully considering and crafting your story is a critical exercise for all entrepreneurs and business owners.

This topic of “your story” came up during several mastermind members presentations.  As a matter of fact, the group helped one of our members create the beginnings of an amazing story that he never even considered using in his marketing (which is typical since we all tend to be to close to see our own stories). In a previous life, Dave was a former Alaskan bush pilot where he flew in some of the most dangerous terrains on earth.  One of the nuggets the mastermind group gave him was how he could use this unique back story in his real estate business.

Over the next two days, I will share the other four strategies that you can take from Disney and apply to your business to make it exceptional.